GENERAL POLICY

War Fox Coffee Co is committed to customer satisfaction. This policy explains returns, exchanges, refunds, shipping, and related terms for purchases made through our online store. In‑store/cafe purchases follow our in‑person policy available at the point of sale.
 

ORDER PROCESSING & SHIPPING

• Processing time: Orders typically process within 1–2 business days (Mon–Fri, excluding holidays). We begin preparing orders quickly; changes or cancellations may not be possible once an order is placed.

• Shipping methods & timing: Standard shipping usually arrives in 3–7 business days after shipment. Expedited options may be available at checkout. Delivery timelines are estimates and can vary due to carrier delays, weather, and peak seasons.

• Tracking: You’ll receive a shipping confirmation with tracking when your order ships.

• Address accuracy: Please confirm your shipping address at checkout. We’re not responsible for orders shipped to addresses entered incorrectly. Once shipped, we cannot reroute packages.

• Undeliverable/return-to-sender: If a package is returned to us as undeliverable, we can reship to an updated address (additional shipping may apply) or issue a refund minus original shipping costs.

• Risk of loss: Risk of loss passes upon delivery to the shipping address provided. We are not responsible for theft or loss after a carrier marks an order as delivered, but we’ll help you file a carrier claim.

RETURNS OVERVIEW (ONLINE ORDERS)

• Return window starts on the delivery date (as shown by the carrier).

• Most new, unopened items may be returned within 14 days of delivery.

• Consumable/perishable goods (including coffee) are eligible for return/refund only if unopened, sealed, and unused; otherwise they are non-returnable once delivered except in cases of damage, defect, or incorrect item shipped.

• Coffee beans/grounds must be unopened, sealed, unused, and returned within 14 days of delivery.

• To start a return, contact our support team with your order number within the applicable window to receive a Return Merchandise Authorization (RMA) and return instructions (including a prepaid label option when applicable).

• Once your RMA is approved, ship the item(s) back within 14 days.

COFFEE PRODUCTS (ONLINE)

Fresh Coffee Beans & Ground Coffee

• Return Window: 14 days from delivery date (unopened only)

• Condition: Factory-sealed, unopened, and unused packages

• Refund Type: Full refund or store credit (original shipping not refundable)

• Requirements: Order number and RMA approval

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Opened Coffee Products

• Eligibility: Only if the product is defective, stale, damaged in transit, incorrect item shipped, or not as described

• Timeframe: Report within 7 days of delivery

• Remedy: Replacement or store credit after review

• Requirements: Order number, photos, lot/date codes when available. For damaged-in-transit claims, photos must be provided within 72 hours of delivery.

• Non-Returnable: Coffee and other consumable/perishable goods are non-returnable once delivered if opened, unsealed, or used, except as noted above.

Ready-to-Drink & Perishable Items

• Policy: Consumable/perishable goods (e.g., items requiring refrigeration or with short shelf life) are eligible for return/refund only if unopened, sealed, and unused and requested within 14 days of delivery. Once delivered, they are non-returnable if opened, unsealed, or used, except in cases of damage, defect, or incorrect item shipped.

• Timeframe: For damage, defect, or incorrect item shipped, report within 48 hours of delivery and provide photos of the product and packaging within 72 hours of delivery

MERCHANDISE & EQUIPMENT (ONLINE)
 

Coffee Equipment & Accessories

• Return Window: 14 days from delivery date

• Condition: Unused, in original packaging with all accessories and manuals

• Refund Type: Full refund or exchange after inspection

• Requirements: Order number, RMA approval

Used Equipment (Defective)

• Return Window: 14 days from delivery date

• Condition: Manufacturing defects only (wear and tear or misuse not covered)

• Remedy: Repair, replacement, or store credit after inspection

• Note: Manufacturer warranties may also apply and may offer service options

Branded Merchandise (Apparel, Drinkware)

• Return Window: 14 days from delivery date

• Condition: Unworn/unused, unwashed, with original tags/packaging

• Refund Type: Full refund or exchange after inspection

GIFT CARDS

• Gift cards (digital) are non-refundable and cannot be returned

• Gift cards do not expire

• Lost or stolen gift cards cannot be replaced

RETURN SHIPPING, FEES & PROMOTIONS

• Return shipping: War Fox Coffee Co covers return shipping for incorrect, defective, or damaged-in-transit items. Customers are responsible for return shipping for buyer’s remorse (e.g., ordered the wrong item/size/flavor) or other non-defective returns.

• Prepaid labels: We can provide a prepaid return label upon request; if the return is not due to our error/defect, the label cost will be deducted from your refund.

• Original shipping: Original shipping charges are non-refundable unless we made an error or the item is defective.

• Free shipping adjustments: If a return reduces your order below a free-shipping threshold, we may deduct our original shipping cost from the refund.

• Bundles/promotions: Returning part of a bundle or promo may reduce or remove the discount. Any adjustment will be reflected in the refund.

REFUND PROCESSING (ONLINE)

Timeframe

• Once your return is delivered to us, please allow 3–10 business days for inspection and processing

• Your bank or payment provider may take additional time to post the refund

Method

• Refunds are issued to the original payment method; store credit is available upon request

• Partial refunds or denials may occur for items that are used, missing parts, or not in resalable condition

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Gift cards

• Items marked “Final Sale” or “Clearance”

• Opened, unsealed, or used consumable/perishable goods (except for damage, defect/contamination, or incorrect item shipped)

• Custom or personalized items

• Items damaged by misuse, improper care, or modifications

HEALTH & SAFETY

For health and safety reasons, we cannot accept returns of opened consumable products unless there is a verified quality issue, defect, damage in transit, contamination, or an incorrect item was shipped.

PROCESS FOR ONLINE RETURNS

1. Contact our support team with your order number to request an RMA

2. Receive RMA approval and return instructions (and a prepaid label if applicable)

3. Pack items securely in original packaging when possible; include all accessories and the RMA info

4. Ship the return within 14 days of RMA approval and retain your tracking receipt

5. We’ll inspect and process your refund, exchange, or replacement

EXCHANGES

• Fastest option: return the item for a refund and place a new order

• Direct exchanges for the same item/variant may be available depending on stock—ask our support team

DAMAGED, DEFECTIVE, OR WRONG ITEM RECEIVED

• Report within 7 days of delivery with your order number and a description of the issue. For damaged-in-transit claims, include photos of the item and packaging within 72 hours of delivery.

• Keep all packaging materials until we complete our review

• We’ll provide a replacement, refund, or store credit as appropriate

MANAGER DISCRETION

Management reserves the right to make exceptions to this policy on a case-by-case basis to ensure customer satisfaction while protecting business interests.

POLICY CHANGES

War Fox Coffee Co may modify this policy at any time. Changes will be posted on our online store and take effect when published.

CONTACT INFORMATION

For questions about an online order, returns, or this policy, please contact our support team and include your order number and photos (if applicable).
 

War Fox Coffee Co
Built for Grit. Brewed for Duty.
 

This policy applies to purchases made through the War Fox Coffee Co online store. By placing an online order, you agree to these terms and conditions.