1. Information We Collect

Personal Information

When you make a purchase or create an account, we collect:

• Name and contact information (email, phone, address)

• Age and gender (if you choose to provide them)

• Payment information (credit card details, billing address)

• Shipping and delivery information

• Order history and preferences

We may collect your phone number at checkout to communicate about your order or customer support, and (if you opt in) to send marketing texts (SMS).

Sales and shipping are limited to the United States.
 

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and general location (city/region)

• Browser type and device information

• Pages visited and time spent on our site

• Cookies and similar tracking technologies

Communications

We collect information when you:

• Contact our customer service team

• Sign up for our newsletter or promotional emails

• Leave reviews or feedback

• Participate in surveys or contests

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders

• Provide customer service and support

• Send transactional updates (like order confirmations and shipping updates) by email or SMS

• Contact you about your order or customer support by email, phone, or SMS

• Improve our products and services

• Analyze website usage and performance (using tools like Google Analytics and Wix Analytics)

• Personalize your experience on our site

• Send marketing communications by email or SMS/text (with your opt-in consent)

• Comply with legal obligations

• Prevent fraud and ensure security

For SMS messages, message and data rates may apply.

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers

• Wix.com (website hosting, site platform, and Wix Analytics)

• Payment processors (Stripe, PayPal, etc.)

• Shipping and delivery companies

• Email marketing platforms

• Analytics providers (Google Analytics)

We allow these companies to use your information only to perform services for us.

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes

• Protect our rights and property

• Prevent fraud or illegal activities

• Protect the safety of our customers and employees

Notice of Non-Sale of Personal Information

We do not sell personal information. If our practices change, we will update this policy and provide notice as required by law.

4. Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of sensitive data

• Secure payment processing

• Regular security assessments

• Limited access to personal information

• Staff training on data protection

5. Your Rights and Choices

You have the right to:

• Access your personal information

• Correct or update your information

• Delete your account and personal data

• Opt out of marketing communications (email or SMS/text). You can unsubscribe using the link in our emails or reply STOP to texts. Message and data rates may apply.

• Manage cookie and analytics preferences (through your browser settings or our cookie banner)

• Request a copy of your data

To exercise these rights, contact us at the information provided below.

6. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Remember your preferences and login information

• Analyze website traffic and usage with Google Analytics and Wix Analytics

• Provide personalized content and advertisements

• Improve website functionality

You can control cookies through your browser settings or our cookie banner. You can also opt out of Google Analytics by using Google's opt-out tools. Some features may not work properly if cookies are disabled.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

When no longer needed, we securely delete or anonymize your information.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website

• Sending an email notification (if you have provided an email address)

• Updating the "Effective Date" at the top of this policy

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

War Fox Coffee Co
Email: support@warfoxcoffee.co
Phone: 309-305-1373
 

For data protection inquiries, you may also contact our designated privacy officer at the above contact information.